Cardemon Support

Common questions

A card isn't being recognised

Make sure the whole card is in frame with even lighting and minimal glare — holos scan best at a slight angle away from direct light. Sleeved and slabbed cards work; heavy glare on the sleeve is the usual culprit. If a specific card consistently fails, use the in-app report button on the scan screen so we can fix it.

Prices look different from what I expected

Cardemon shows live market prices based on recent sales for the exact printing scanned. Check that the detected printing matches your card, and note that you can switch market region (US/UK/CA/AU) in settings.

Subscription & billing

Cardemon Pro subscriptions are managed by the App Store or Google Play, not by us directly. You can cancel any time from your store account's subscription settings; refunds follow the store's policies.

Restoring purchases or moving devices

Install Cardemon on the new device, sign in with the same account, and use "Restore purchases" in settings. Your collection syncs with your account.

Contact support

Email support@cardemon.app with your device model and app version, or use the contact option inside the app's settings screen. See also our privacy policy and terms of service.